Guest help
Local help before, during and after your stay.
Straightforward answers about booking, arrival and the practical details that make staying in a Samoa holiday home different.
Frequently asked
Practical answers, without the guesswork
Still unsure? Call +685 7606060 or email rental@holidayhomesamoa.com.
How does direct booking work?+
Choose a property, select your dates and guests, then continue to our secure online booking system. Live pricing, fees, cancellation terms and payment details are shown before you confirm.
Can I read Airbnb reviews before booking direct?+
Yes. Each stay page shows the public Airbnb rating and review count with a link to the original listing. We do not copy Airbnb review text onto this website.
When do I receive check-in information?+
Property-specific arrival and self check-in information is sent before check-in. Make sure the email address and mobile number on your booking are correct.
What is Cash Power?+
Samoa uses prepaid electricity meters. Starter credit is loaded before arrival at applicable properties. Heavy or extended air-conditioning use may require an additional top-up; instructions are included with your guest information.
What is the cancellation policy?+
The exact policy for your selected property and dates appears in secure booking before payment. Review the refund dates and terms carefully before confirming.
Can you help a large group?+
Yes. Several homes are close to other Holiday Homes Samoa properties. Contact the local team and we can help identify a suitable combination, subject to live availability.
Cash Power is normal here. We explain how it works before arrival so there are no surprises during your stay.