Your information, handled with care.

1. Who is responsible

Holiday Homes Samoa manages this website and the guest relationship for the stays shown here. Contact us at Lelata Street, Apia, Samoa; rental@holidayhomesamoa.com; or +685 7606060.

2. Information we receive

• Enquiry and contact information: your name, email address, phone or WhatsApp number, dates, guest numbers, property preferences and messages.
• Booking information: reservation details, selected property, guests, charges, payment status, arrival information, service requests and booking communications.
• Website information: standard technical logs such as request time, browser type, approximate network information and errors needed for security and reliable operation.
• Shortlist information: property identifiers saved in local storage on your device.
• Assistant information: the question you type, recent messages in that open chat, and the dates, guest count or property preferences needed to check availability.

Please do not send payment-card details, passport images, passwords or sensitive medical information through the reservation assistant, email or ordinary WhatsApp messages.

3. How we use information

We use information to answer questions, recommend suitable homes, check availability, create and manage reservations, process disclosed charges, provide arrival and in-stay support, keep accounting and operational records, prevent fraud and misuse, meet legal obligations and improve the reliability of our service.

We do not sell guest personal information or use the public website to build advertising profiles.

4. The AI reservation assistant

The assistant sends your question and the limited conversation context needed to answer it to OpenAI. When dates and guest numbers are supplied, our server also checks the live accommodation and pricing service. The assistant is instructed not to complete a booking or request payment details.

Assistant requests are configured not to be stored by the OpenAI response service for later model retrieval. The visible chat is held in the page while it remains open and is not a substitute for a confirmed reservation. You can book without using the assistant.

5. Booking and payment services

Search, availability, checkout, reservation management and payment are provided through specialist booking, property-management and payment services. They receive the information needed to perform those functions and operate under their own security and privacy obligations.

Holiday Homes Samoa may see transaction status and reservation charges needed to manage the stay, but this website does not ask you to enter full card details into its own forms or assistant.

6. When information is shared

We share information only as reasonably needed with service providers that host or support the website, booking and payment services, property owners and authorised staff or contractors involved in your stay, and public authorities where disclosure is legally required or needed to protect safety and rights.

External links—such as Airbnb, Google Maps, WhatsApp and tourism websites—are governed by those services’ own privacy notices once you leave this site. Some providers process information in countries outside Samoa.

7. Cookies and device storage

The public site does not intentionally set advertising cookies. It uses local browser storage to remember your shortlist on that device. Embedded search, booking and security services may use necessary cookies or similar storage to function and protect their systems.

You can clear the shortlist and other site data through your browser settings. Blocking necessary storage may prevent parts of search or checkout from working correctly.

8. Retention and security

We keep reservation, communication, accounting and incident records only for as long as reasonably needed for the stay, guest service, legal obligations, disputes and legitimate business records. Different records can have different retention periods.

We use access controls, secure connections and reputable service providers to reduce risk. No internet service can guarantee absolute security, so please contact us promptly if you believe information has been misused.

9. Your choices and requests

You may ask what personal information we hold about you, request correction of inaccurate information, or request deletion where we no longer have a lawful or operational reason to keep it. Some booking, accounting or legal records cannot be deleted immediately.

Depending on where you live, additional privacy rights may apply. Email rental@holidayhomesamoa.com with “Privacy request” in the subject and enough information for us to identify the relevant booking or communication.

10. Updates

We update this notice when our website, providers or information practices materially change. The date at the top shows the latest published version.